Emergency Recovery Coordinator (ERC)

ERC’s generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. ERC’s cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. This position is high-stress as well as high-expectation. Effective ERCs create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer.
 The ERC participates in restoration related community awareness events and programs.
 The ERC is on call 24/7 and reports directly to the general manager and/or franchise owner. 
Core Competencies: 
Emergency Recovery Coordinators must possess strong interpersonal skills. Be able to build a strong rapport with the customer. Be comfortable entering highly charged and stressful situations. Proven ability to close sales and provide quality customer service. The ERC’s represent the franchise and the...

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