Emergency Department Patient Services Representative

Job Summary:
Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support UPMC Muncy. Coverage at UPMC Williamsport would be required as well. This role would work varying days, including every other weekend and every other holiday, primarily 7:00am-3:00pm, 9:00am-5:00pm, 11:00am-7:00pm, 3:00pm-11:00pm, and 5:00pm-1:00am.

An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, all while promoting an overall culture of service excellence

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