Emergency Call Advisors

Emergency Call Advisor opportunities in Glasgow Be the Reassuring Voice That Helps People Live Independently If you are calm under pressure, great at communicating, and passionate about helping others, you would be a fantastic fit for BR24. With Bield delivering its bold Independent Living Strategy, BR24 is evolving into a dynamic, proactive, technology-enabled service supporting older and vulnerable people across Scotland. Due to the growth of the team, we are now seeking to recruit 6 new colleagues to join our award winning Alarm Receiving Centre. The Role : As an Emergency Call Advisor, you will be the first point of contact for customers calling into our 24-hour Alarm Receiving Centre. Every shift brings new challenges and opportunities to make a difference. You will: • Provide reassurance, guidance and support during emergency alarm activations and wellbeing calls • Use effective questioning and active listening to assess situations and coordinate responses • Manage emergency repa...

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