Eligibility Representative

**Role Summary**

The Enrollment Representative is responsible for the technology support of installing and updating existing electronic eligibility and online enrollment (OLE) accounts. In addition to processing manual eligibility data requests and working on several types of fall out reports to make updates. This is a critical role in providing high quality and accurate results as the data entry ensures benefit coverages to Cigna customers.

**Responsibilities**

+ Process inbound client requests to enroll new membership, make edits to existing or process terminations to existing membership
+ Process transactions on fallout reports using specific work instructions for each of the various reports
+ Perform research to identify and resolve inconsistencies in eligibility data through individual analysis
+ Assist in the client set up for electronic eligibility and online enrollment tools, following specific work instructions and guidelines provided by int...

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