#EG Desktop Engineer

As an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:

• Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations. 
• Provide end-user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform–related issues, providing timely temporary and/or permanent solutions.
• Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
• Monitor and ensure compliance with agreed service levels (SLAs).
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.
• Coordinate with vendors on hardware replacement and issue resolution.
• Perform I...

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