ECS ITSM Functional Consultant

Description

a. Change Management

i.End-to-end ownership & responsibility ofday-to-day Change Management support

ii.Coordinate with respective support group’sChange Owners/Implementers to ensure completeness of change records fordifferent inputs like implementation plan, roll back plan, Risk & ImpactAssessment, required approvals etc.

iii.Lead and manage Change Advisory Board (CAB) orE-CAB

iv.Lead Post Implementation Reviews (PIRs) forvarious critical changes

v.Participate or lead required reviews,discussions related to change management

b. Release Management

i.Take the ownership to oversee the day to dayoperations relating to Release Management

ii.Ensure Release Requests are assessed properlyand effective Risk assessment and review of Release across teams

iii.Ensure Release Process compliance, audit process,provide necessary feedback to Servi...

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