Ecommerce Customer Support ( Arabic speaker)

Position: Ecommerce Customer Support Executive (D2C) Language Requirement Fluent Arabic & English (Mandatory) Role Overview The Ecommerce Customer Support Executive will manage all customer service operations for our D2C websites, ensuring timely resolution of customer queries, efficient order management, and adherence to service-level agreements across last-mile delivery, cross-border shipments, and returns processes. The role will work closely with logistics partners, marketplaces, warehouse teams, and internal ecommerce teams to ensure a seamless customer experience. Key Responsibilities Customer Support & Order Management 40% Manage incoming customer queries via email, chat, phone, WhatsApp, and ticketing systems Answer inbound customer calls and provide real-time support for order inquiries and product questions. Handle order inquiries, modifications, cancellations, and escalations Track orders across last-mile, cross-border, and warehouse dispatch systems Resolve delivery issues...

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