Ecommerce & Customer Experience Manager

eCommerce & Customer Experience Manager

Location: Stoke-on-Trent - Hybrid working

Sector: Beauty Industry

Type: Permanent

Salary: £35,000 to £42,000

Sellick Partnership is currently recruiting for an eCommerce & Customer Experience Manager to join one of our clients based in Stoke-on-Trent. This is a key role within a growing consumer-focused business, where the successful candidate will take ownership of the customer journey across both digital and retail touchpoints. Alongside managing customer engagement and support functions, the role will play a significant part in shaping and improving the company's eCommerce experience, including reviewing platforms, systems, and digital processes to enhance the overall customer journey.

Key Responsibilities

• Lead and develop the customer support function, ensuring high-quality, on-brand communication across email, live chat, social media, and customer channels.
• Ana...

Ready to Apply?

Submit your application today and join our talented team at Sellick Partnership.