EAS Specialist III - CAN

The Enterprise Application Support Specialist III role is an IT technical analyst role within the Deluxe ITMS support Team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems, anticipating trends and the developing new tools to support the platform. Coordinate with other teams on preparation and installation of new software and making upgrades to ITMS system. The EAS Specialist III is responsible for mentoring and coaching to improve team members skill set. The schedule is rotational on weekdays and weekends and includes overnight work hours, per business needs. Required rotational schedule includes 1st, 2nd and 3rd/overnight shifts to ensure continuous operations and meet customer business needs.

Cooperative troubleshooting and analytic work with other technical members and members of Development, QA and ...

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