Early Intervention Officer

Job Title

Early Intervention Officer

Contract Type

Permanent

Salary

£27,017.04 (£29,687.93 is achieved after 12 months successful performance in the role)

Working Hours

35 hours per week

Working Pattern

Monday to Friday 8am to 6pm

Location

Irvine or Carlisle Cumbria

Role Summary

Support the Income Collection function to maximise and sustain rental income and other debts, including former tenant arrears, rechargeable repairs and garage arrears. Carry out early intervention and prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs. Prevent arrears from escalating by managing campaigns, proactive contact with customers in arrears and payment arrangements.

Ready to Apply?

Submit your application today and join our talented team at Riverside.