EAM - Rooms

Luxury Resort based in Kenya is looking for an EAM – Rooms Division to act as the senior hotel leader responsible for overseeing all rooms-related departments, including Housekeeping, Front Office, Laundry, and Concierge.
 
This strategic role ensures high guest satisfaction, maximizes revenue, maintains brand service standards and manages departmental performance.
 
Local candidates preferred.
Duties:
 
Develop and implement strategies to improve rooms quality, efficiency, and guest experience.
Manage day-to-day operations for Housekeeping, Front Desk, Guest Services, and Laundry.
Maximize departmental profitability through cost control, inventory management, and revenue enhancement initiatives.
Ensure strict adherence to brand standards, SOPs, and service quality, acting as a steward for guest experience.
Supervise, train, and develop department heads (HODs) and staff, conducting performance evaluations to ensure compliance with hotel policies.
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