E-commerce Digital Experience Manager

Dyson

📍 Japan, Tokyo, Japan 💼 Full time 🕒 Posted June 30, 2026

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Job Description

Position Summary 
The Owner Experience Manager will lead the development and execution of CRM and owner engagement strategies to drive customer lifetime value (LTV), retention, and brand loyalty for Dyson Japan. 
Reporting to the E-Commerce Director, this role plays a critical part in connecting owned channels (CRM, app, email, LINE, and e-commerce) with a best-in-class owner experience. The ideal candidate will combine data-driven decision-making with a strong understanding of premium brand experience to deliver personalized and seamless customer journeys. 
Key Responsibilities 
1. CRM Strategy & Lifecycle Management 
Define and execute CRM strategies aligned with Dyson Japan’s e-commerce and omnichannel growth objectives 
Develop and manage customer segmentation frameworks based on transactional and behavioral data 
Design and continuously optimize end-to-end customer lifecycle journeys (acquisition handover, onbo...
            

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Job Details

Location Japan, Tokyo
Job Type Full time
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted Date June 30, 2026
Application Deadline August 09, 2026