E-Commerce Customer Support Assistant - Angono

Job Description:

• Process Returns: Review, approve, or decline return and refund requests based on company policy.

• Inspect Inventory: Check returned items for damage, wear, or missing tags before restocking.

• Customer Care: Answer customer inquiries regarding order status, sizing, and return policies via email or chat.

• Platform Management: Navigate and update store backends (e.g., Shopify, Tiktok, Lazada, Shopee) to log refunds and exchanges.

• Issue Escalation: Identify and report recurring product defects, or shipping issues to management.

• Reporting: Provide weekly reports on returns, status, resolutions made, nature and volume.



Qualifications:

• Must be graduate of Marketing, Business Administration, Industrial Engineering, or any related course.

Ready to Apply?

Submit your application today and join our talented team at Collins International Trading Corporation.

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