Dynamics 365 CRM Lead (Kitchener)

Position Title: Dynamics 365 CRM Lead

Department: Information Technology

Compensation: $100,000 - $140,000 + annual bonus

Reports To: Associate Director, IT Applications

Location: Kitchener, Ontario

About the Role

We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This newly created role will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM‑centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and you will remain the long‑term platform owner post go‑live, providing Level1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.

Responsibilities

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