DV Cleared Service Delivery Manager (Process Owner)

Job Title: DV Cleared Service Delivery Manager (Process Owner)
Location: Basingstoke
Rate: £600 per day
Contract: Contractor (until 31/05/2027)
Clearance: Must be willing and eligible to go through the DV Clearance process
Working Pattern: Monday to Friday, fully on site

Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement.

What you'll be doing:
* Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs.
* Act as the primary contact for customer queries related to service assets and configurations.
* Monitor performance metrics, analyse trends,...

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