Duty Manager

• Our client is looking for a Duty Manager to oversee daily operations and ensure the successful delivery of events while maintaining exceptional service standards.
• As the leader on shift, you will be responsible for operational excellence, workforce deployment, guest satisfaction, and serving as the primary point of contact for customers, event organisers, and internal stakeholders.
• This role also requires sound decision-making and leadership during operational incidents or emergencies.

• Take ownership of daily operational activities and ensure services are delivered efficiently and safely.
• Lead shift operations, allocate manpower, and coordinate resources to meet operational requirements.
• Monitor service quality and respond promptly to operational issues, customer feedback, and escalations.
• Build strong working relationships with customers, internal teams, v...

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