Duty Manager

• Responsible for the operations of Front Office functions i.e. Reception, Concierge, Communications & Club Lounge
• Handles all guest complaints/feedback in a professional manner
• Follow up on guest complaints efficiently and take corrective action
• Provides on-site support to guests' needs and queries
• Report in the Occurrence log with all relevant information for Management to review
• Updates guests’ preferences and history diligently for reference and follow-ups
• Oversee and supervises guest arrivals and departures with the front office team
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• To welcome VIPs in the absence of Senior Management when required
• Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the hotel
• Attends daily in...

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