Duty Manager

• Liaise with all departments to ensure smooth and coordinated operations.

• Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.

• Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.

• Ensure efficient and professional check-in and check-out experiences.

• Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.

• Is an ambassador of the loyalty program among the guests and knows all its benefits.

• Supervise and support the Front Office team; conduct daily briefings and monitor service standards.

• Ensure team members adhere to all Human Resource and hotel policies.

• Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.

• Manage full-house situations ...

Ready to Apply?

Submit your application today and join our talented team at PULLMAN.