Job Description
**Key Responsibilities:**
**1. Guest Service & Brand Experience**
+ Ensure all guests receive service as per **IHG Way of Clean** and brand service standards.
+ Handle VIP arrivals, guest complaints, and special requests promptly and professionally.
+ Maintain high guest satisfaction scores (GSTS / Medallia targets).
+ Ensure brand greetings and service touchpoints are followed consistently.
**2. Operational Management**
+ Supervise Front Office, Housekeeping coordination, and F&B during shift.
+ Conduct daily shift briefings and ensure smooth handovers.
+ Monitor room inventory, room status, and overbooking situations.
+ Ensure compliance with SOPs and emergency procedures.
**3. Team Leadership**
+ Guide and support team members during shifts.
+ Ensure grooming standards and professional conduct as per brand guidelines.
+ Assist in training new associates on brand standards and service delivery.
*...
**1. Guest Service & Brand Experience**
+ Ensure all guests receive service as per **IHG Way of Clean** and brand service standards.
+ Handle VIP arrivals, guest complaints, and special requests promptly and professionally.
+ Maintain high guest satisfaction scores (GSTS / Medallia targets).
+ Ensure brand greetings and service touchpoints are followed consistently.
**2. Operational Management**
+ Supervise Front Office, Housekeeping coordination, and F&B during shift.
+ Conduct daily shift briefings and ensure smooth handovers.
+ Monitor room inventory, room status, and overbooking situations.
+ Ensure compliance with SOPs and emergency procedures.
**3. Team Leadership**
+ Guide and support team members during shifts.
+ Ensure grooming standards and professional conduct as per brand guidelines.
+ Assist in training new associates on brand standards and service delivery.
*...
Job Details
- Location India, India
- Job Type Full-time
- Category other-general
- Posted Date June 21, 2026
- Application Deadline July 02, 2026