Duty Manager - Fairmont Agra

• Oversee daily hotel operations and ensure seamless service delivery across all departments
• Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency
• Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction
• Monitor and maintain security protocols, guest safety, and property protection throughout the shift
• Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies
• Manage emergency situations and coordinate appropriate responses in accordance with hotel procedures
• Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues
• Liaise between departments to ensure effective communication and collaborative problem-solving
• Support revenue management initiatives and assist with occupancy opti...

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