DTC/eCommerce Supervisor

Job Description
The DTC Manager oversees all direct-to-consumer order fulfillment, ensuring fast, accurate, and cost-effective processing of eCommerce orders across multiple platforms and carriers.

Key Responsibilities
Manage daily DTC order flow (pick, pack, ship)
Oversee SLA compliance for same-day and next-day shipping
Optimize picking methods (batch, wave, zone)
Manage packaging standards, branding inserts, and kitting
Coordinate with carriers (UPS, FedEx, USPS, etc.)
Handle escalations related to lost, delayed, or damaged shipments
Monitor KPIs: order accuracy, on-time ship rate, cost per order
Lead and train DTC fulfillment staff

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of t...

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