DSS Lead (Hiring Immediately)

• Experience in manage a team of Deskside support Engineers and Adhering to SLAs
• Experience in Managing Deskside Support Team
• Good Customer Handling Skills and act as Single Point of Contact
• ITIL Processes awareness and adhering to
• Reporting to the Service Success Manager / Delivery Manager
• Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
• Troubleshooting technical issues
• Ensuring that the processes are adhered to
• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
• Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
• Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
• Tro...

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