DSP Management Sr Expert

• Manage DSP onboarding, qualification review, and operational approval processes

• Establish and maintain DSP operational standards, policies, and governance procedures
• Monitor and manage DSP KPI performance, including delivery quality, service levels, timeliness, and operational compliance
• Develop and enforce DSP penalty and accountability mechanisms
• Conduct DSP operational audits and compliance reviews
• Lead DSP training programs and operational policy communication
• Manage DSP performance evaluations and ranking systems
• Implement underperformance management and elimination processes when necessary
• Support DSP pricing management, rate evaluation, and operational cost control
• Monitor customer service quality and drive continuous improvement initiatives
• Collaborate closely with operations, dispatch, safety, and finance teams to optimize DSP management processes
• Support peak season DSP ca...

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