Donor Experience Officer

About The Role

Acorns Children’s Hospice offers specialist palliative care and support for children and their families across the West Midlands. As the UK’s largest children’s hospice charity we need to raise more than £14 million each year to run and support our care services.

As Donor Experience Officer, You Will

• Play an active supporting role in planning and delivering Acorns donor experience strategy and plan
• Answer and coordinate general enquiries efficiently and to the highest customer care standards
• Supervise the recording, banking and thanking of donations for the Donor Experience team
• Work collaboratively with colleagues across Fundraising to develop fundraising stewardship content and impact reports
• Maintain accurate, up-to-date donor information in the CRM database
• Support the stock management process, ensuring that fundraising materials are managed efficiently and stock levels are main...

Ready to Apply?

Submit your application today and join our talented team at Acorns Children's Hospice.