Division Operations Manager

• Leads transformational change such as technology upgrades, product updates, digital and self-service options in the branch by ensuring team member readiness via onsite or virtual communications, skill development and reinforcement.
• Partners with Senior Division Operations Manager (SDOM) to assist with functions of the division, including staffing and managing employee issues related to non-sales activities.
• Analyze existing processes and recommend new or updated processes, procedures and/or solutions with detailed reasoning and planning that will lower cost and maximize team efficiency.
• Is the Subject Matter Expert and applies critical thinking skills to assess and resolve complex branch and customer issues.
• Conduct branch operational assessments and identify exceptions. In cooperation with SDOM, create plan for remediation. Coach branch management and staff in developing processes to ensure o...

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