Dispatch Desk Coordinator

Responsibilities:

-Ticket Intake & Validation

• Receive tickets via system, email, or hotline

• Validate site details, SOW, skills, hardware, SLA, and access

• Request missing information within SLA

• Prepare tickets for dispatch

-Engineer Sourcing & Assignment

• Identify engineers from internal teams or approved vendors

• Check skill match, availability, travel time, and SLA impact

• Assign work orders

• Ensure timely engineer acknowledgment

-Confirmation & Communication

• Send dispatch confirmation to clients

• Share engineer details and ETA

• Provide updates for ongoing or multi-day jobs

-Live Tracking & Support While Engineer Is Onsite

• Monitor check-in and check-out

• Support engineers with escalations and approvals

• ...

Ready to Apply?

Submit your application today and join our talented team at V2f Solutions.