Dispatch Coordinator II

**About the Role**

Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back-up inbound call taker as needed.

**Your Impact**

- Provides outstanding service to customers calling the dispatch team for service.
- Responds to routine customer inquiries via live call or Email as needed.
- Provides follow through on any special customer needs in a timely manner.
- Responsible for handling escalated situations.
- Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.
- Balances workloads to meet customer service level agreements. Contacts customers with updated estimated time of arrivals as needed.
- Coaches peers to improve response times and deliver exceptional customer experience.
- Provides optimization feedback (systems, process) to leadership as need...

Ready to Apply?

Submit your application today and join our talented team at Canon USA & Affiliates.

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