Director - Support Engineering (Data & AI)

Databricks

📍 São Paulo, State of São Paulo, Brazil 💼 Full-time 🕒 Posted March 02, 2026

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Job Description

CSQ127R52
Mission

The Director - Support Engineering (Data & AI) will be responsible for building and leading a regional team of technical experts in Brazil, focused on resolving highly complex and long-running support cases raised by Databricks customers. This leader will oversee all Support Engineering operations during AMER/LATAM business hours with close alignment to global teams and will ensure 24x7 support coverage through coordination with other regions.

Key Outcomes
Build and manage a high-performing regional team of Spark, ML, and AI Technical Solution Engineers in São Paulo (or another major Brazil hub).

Hire, retain, and develop top talent, building a diverse, world-class support engineering organization.

Coach and mentor regional support managers and future leaders, while driving structured training, technical workshops, and knowledge-sharing initiatives.

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Job Details

Location São Paulo, State of São Paulo
Job Type Full-time
Category Computer Occupations
Posted Date March 02, 2026
Application Deadline April 11, 2026