Director – Parental Experience ( Global School)

Job Description

Position Objective

• As a member of the School Senior Leadership Team, the Head of Parent Experience (PX) provides single-point leadership for how families experience communication, engagement, and day-to-day interactions with the school.

• The role ensures that communication is clear, coordinated, and confidence-building, and that parent engagement is intentional rather than reactive.

• Working closely with academic and operational leaders, the role strengthens parent trust, belonging, and advocacy across the lifecycle, recognising that sustained retention and positive word-of-mouth are outcomes of consistently strong parent experience, not standalone initiatives.

• The role also defines and monitors parent-facing operational standards (e.g., responsiveness, clarity, service discipline) to ensure the lived experience matches the school’s ambition.

Responsibilities

Parent Experience Leadership