Director of Technology - ServiceNow & ITIL

ITIL & ServiceNow delivery leader to drive end-to-end platform delivery and service management transformation across multiple clients operating in both multi domain and standalone instances. This role balances strategic leadership with technical depth, ensuring scalable, secure, and high performing ServiceNow solutions across both multi domain and standalone instances. The ideal candidate blends program leadership, deep hands-on ServiceNow implementation expertise, ITIL V4 practices, automation-first thinking, and executive stakeholder management.

Key Responsibilities

Platform Strategy & Architecture

• Lead solution design and implementation with direct involvement in architecture decisions, workflow design, integration patterns, and data/CMDB structures.
• Drive module delivery in ITSM (Incident/Problem/Change/Request), CMDB/Discovery and CSDM alignment, Event Management/AIOps integrations, Service Catalog/Portal, Performanc...

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