Director of Sales and Operations - General Merchandise

JRoss Recruiters
📍 Toronto, Ontario, Canada 💼 Permanent 🕒 Posted March 23, 2026

Job Description

Description

Operational Leadership and Excellence

  • Establish and elevate service standards to ensure a consistently exceptional customer experience.

  • Refine, standardize, and simplify processes to improve efficiency and store productivity.

  • Drive consistent execution of brand standards, merchandising directives, and operational procedures.
  • Sales and Performance

  • Lead multi-unit leaders to deliver strong sales results through effective coaching and strategic insights.

  • Develop plans to strengthen conversion, average transaction value, product knowledge, and store performance.

  • Analyze business trends and performance metrics to identify opportunities and implement improvement strategies.
  • People Leadership and Culture

  • Mentor District/Area Managers to build strong, engaged, and customer-focused teams.

  • Foster a culture of accountability, performance, and continuous improveme...
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    Job Details

    • Location Toronto, Ontario
    • Job Type Permanent
    • Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Posted Date March 23, 2026
    • Application Deadline May 02, 2026