Director of Operations, Customer & Vendor Experience

The region's most trusted online shopping destination for mothers. Built by parents, for parents.

Role Overview:

Mumzworld is one of the region's largest platforms for mothers, babies, and children. Customer and vendor experience is one of our richest, most operationally complex, and least optimised functions. We are not hiring someone to run it. We are hiring an operator to build it from first principles as an AI-native venture inside the business.

You will own the operating model and the economics of Customer Success, Customer Experience, Vendor Experience, and Vendor Operations. You will define the model, stand up the teams and tooling, validate the unit economics, and scale across markets, languages, and channels. Think of it as founding a company whose only customer is Mumzworld, with the platform, capital, and data of an established business behind you.

This is a rare fit for a high-calibre ope...

Ready to Apply?

Submit your application today and join our talented team at Mumzworld.