Director of Operations

**Description:**

**Main Duties:**

**Administration**

+ Ensures that the Rooms & POMEC activities are aligned with the respective Corporate Priorities and Rooms Strategy, and that the Hotel Actions have been implemented where appropriate.
+ Represents the Rooms & POMEC function on the hotel's Leadership Committee and the hotel in the absence of General Manager.
+ Oversees the preparation and updates of individual Departmental Operations Manuals.
+ Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
+ Ensures that GEM (guest experience management) is well maintained and utilised.

**Customer Service**

+ Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
+ Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
+ Spends time...

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