Director of Member Experience

Important Notes
This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.
Submitted resumes must be in English to be considered. About Us
Since 2019, Landing has redefined apartment renting with the industry’s first flexible living model. Our membership program provides consumers access to a network of apartments in 60 top markets with no deposits, hassles, or stress. About the Role
We’re looking for a strategic, hands-on Director of Member Experience to lead the team that defines how our members feel about Landing. This is not a “set the strategy and delegate” role. You’ll be in the trenches with your supervisors, listening to calls, diagnosing systemic issues, and building the playbooks that turn good support into an unforgettable experience.
You’ll own the full Member Experience operation out of our Mexico City office, reporting directly to the Head of Field Operations. Your team is the front line - handling member calls, ti...

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