Director of Digital Commerce at Headway

Headway is seeking a Director of Digital Commerce to spearhead eCommerce initiatives for a leading North American specialty distributor in Toronto. Focus on revenue growth, customer engagement, and scalable operations.

In this integral role, you will blend your eCommerce expertise with operational strategy, influencing various departments to enhance the customer experience. Your initiatives will aim to create a robust digital growth framework that supports both business and customer needs. This hybrid role advocates a strong link between operations and strategic platform development.

Key Responsibilities:
• Lead initiatives for driving revenue and customer retention
• Manage conversion rate optimization projects
• Build efficient processes for customer support teams
• Collaborate across functions including Marketing, Sales, and technology
• Establish clear business priorities for platform development

Requirements:
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