Director, Global Business Services – Operations

Key responsibilities

• Provides leadership and strategic direction to GBS teams, ensuring alignment with organizational goals and objectives.
• Identifies opportunities for process improvement and efficiency gains within GBS operations.
• Implements best practices and optimisations.
• Oversees the delivery of GBS services, ensuring consistent service levels, compliance with standards, and alignment with business requirements.
• Leads efforts to adopt technology and implement process improvements, optimising GBS operations and enhancing service delivery.
• Ensures GBS operations adhere to industry regulations, compliance standards, and internal policies.
• Implements risk mitigation strategies.
• Leads and motivates a team of GBS resources, providing mentorship, guidance, and opportunities for professional growth.
• Engages with senior leadership and business stakeholders to communicate operational insig...

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