Director, Executive Support and Conferencing Services

About this role:

The purpose of the Director, Executive Support and Conferencing Services is to curate a seamless, invisible digital experience for Gartner's C-Level leadership and 150 identified VIPs. You will act as the primary technical advisor to the executive suite, bridging the gap between complex enterprise IT and high-touch service delivery. By shifting the culture from reactive troubleshooting to proactive friction reduction, you ensure technology is a silent enabler rather than a distraction, particularly during high-stakes events like Board meetings and global earnings calls. Ultimately, you are the single point of accountability for the executive technology experience, prioritizing zero-downtime standards across office, home, and travel environments.

What you will do:

• Predictive Health Monitoring: Utilize Nexthink and other tools to monitor the digital experience of our VIP environment. You will correlate endpoint, applicatio...

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