Director, Digital Customer Leadership Strategy & Insights

We are seeking a strategic leader to join our Digital Customer Leadership (DCL) team as Director, Digital Customer Leadership Strategy & Insights.

This role is responsible for setting digital customer experience strategy to enable a cohesive enterprise roadmap for digital performance and customer experience to deliver business value.

Key responsibilities include:

• Define and lead the DCL strategy, aligning to enterprise priorities, growth ambitions, and customer experience objectives.
• Translate strategy into execution by developing an integrated digital customer roadmap with clearly defined success metrics, value drivers, and measurable outcomes.
• Lead executive storytelling and decision support, translating strategy, performance, and insights into clear, compelling narratives for senior leadership.
• Drive enterprise performance management by monitoring KPIs, identifying risks and opportunities, and enabling continuous improvement...

Ready to Apply?

Submit your application today and join our talented team at Manulife Insurance Malaysia.