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Director, Customer Lifecycle Management

Mercedes-Benz
📍 Beijing, Beijing, China 💼 Full-time 🕒 Posted June 18, 2026
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Job Description

Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Customer Lifecycle ManagementGesellschaft:Beijing Mercedes-Benz Sales Service Co., Ltd.Standort:Mercedes-Benz Sales Service Co., Ltd., BeijingStartdatum:sofortVeröffentlichungsdatum:..6Stellennummer:BEITSArbeitszeit:Vollzeit BewerbenAufgaben

Key Responsibilities:
Manage end-to-end customer lifecycle operating systems with data orchestration, cross-functional coordination, and customer engagement to achieve customer retention, NPS, and maximize customer lifecycle value.
Establish a Customer Operation system to bring the fragmented customer touchpoints into an integrated, measurable and holistic customer lifecycle.

• Customer Operation: Define a data-driven & engagement-oriented customer operation system based on brand’s own domain [APP]
• Omni-channel orchestration: To define customer lifecycle value operation system with measurable activities, by leveraging the customer engagement platforms [ Digita...

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Job Details

  • Location Beijing, Beijing
  • Job Type Full-time
  • Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
  • Posted Date June 18, 2026
  • Application Deadline July 28, 2026