Director, Customer-Centric Culture & Communications

As Director, Customer‑Centric Culture & Communications, you will play a pivotal role in embedding a customer‑first mindset and behaviors across the organization, while ensuring customers experience clear, empathetic and consistent communications.

**This role offers the opportunities to lead:**

+ Shaping how the organization thinks about customers and how it communicates with them with the new ways of working
+ Translating CX strategy, customer insights and experience design into cultural change, leadership behaviors and customer‑facing messaging
+ Driving customer-centricity program with HR, Corporate Communications & Business stakeholders to continue strengthen customer mindset & behaviors
+ Ensuring customer communications effectively support service delivery, change initiatives and customer confidence

+ Supporting change management planning and execution of initiatives and plans derived from the customer journey design and other strategic projects...

Ready to Apply?

Submit your application today and join our talented team at Manulife.

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