Director, CRM Programs & Ops

Crate & Barrel
📍 Northbrook, Illinois, United States 💼 Full-time 🕒 Posted February 23, 2026

Job Description

The Director, CRM Programs is a senior leadership role responsible for defining and championing the CRM strategy and vision for a significant business domain. This role requires a seasoned leader who can inspire teams, drive significant business growth through strategic innovation, and effectively collaborate with executive stakeholders. The Director plays a crucial role in shaping the overall success of their assigned CRM domains, shaping the overall success of our mission to develop lifelong relationships with our customers

+ This position is fully remote

+ This role is an Individual Contributor position











A day in the life as a Director, CRM Programs and Operations...

+ Define and champion the overall customer strategy, lifecycle strategies, and CRM vision for assigned business domains, ensuring alignment with overall business objectives and market opportunities.

+ Lead, mentor, and manage ...

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Job Details

  • Location Northbrook, Illinois
  • Job Type Full-time
  • Category other-general
  • Posted Date February 23, 2026
  • Application Deadline March 28, 2026