Director, AI-First Customer Operations

Scribd, Inc.
📍 Mexico, ciudad de méxico, Mexico 💼 Full-time 🕒 Posted June 03, 2026

Job Description

A leading digital subscription service is seeking an experienced Director of Customer Operations in Mexico City. The ideal candidate will define and execute the customer operations strategy, focus on building high-performing teams, and champion AI integration to enhance service delivery. Responsibilities include operational efficiency, data strategy ownership, and ensuring consistent customer experiences. This role offers a comprehensive benefits package, competitive salary range, and flexible work options.
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Job Details

  • Location Mexico, ciudad de méxico
  • Job Type Full-time
  • Category Operaciones y administración de empresas
  • Posted Date June 03, 2026
  • Application Deadline July 13, 2026