Digital Payments Specialist

Job Description

**POSITION:** **Digital Payments Specialist**

**Position Summary:**

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. The Digital Payments Specialist plays a key role in ensuring the accuracy, reliability, and compliance of digital payment operations across multiple channels, including Zelle, Cards and ATM networks. This position involves reconciling transactions, managing general ledger activity, handling escalated customer inquiries, and investigating and resolving disputes in accordance with Regulation E. The role also includes monitoring alerts, addressing discrepancies, supporting fraud and risk activities, assisting charge-off reporting, and collaborating with internal teams to enhance processes and maintain regulatory compliance.

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