Digital Operations Manager

Oversees the tactical coordination and operational performance of the digital auditing solution. This includes leading the end-to-end execution, operational health, and continuous optimisation of the human-AI feedback loop. Ensures both "Human-in-the-loop" and AI processes consistently meet client Service Level Agreements (SLAs) and deliver high-fidelity data output.

Key Deliverables:

Operational Health & IR Performance:

Monitor and report on the accuracy, precision, and recall of the Image Recognition (IR)engine.

Ensure the "Human-in-the-Loop" (QC) process is effectively retraining the model to reduce manual intervention over time.

Mitigate operational risks related to data lag or technical system downtime.

Client SLA & Syndication Management

Oversee the delivery of audit results for multiple external and internal clients simultaneously.

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