Dialler Strategy

The Dialler Strategy & Campaign Operations Specialist is responsible for the end-to-end design, setup, optimisation, and performance management of outbound dialler campaigns across lead generation and debt collection portfolios.

This role manages all outbound dialler activity within Omni and Vicidial, ensures accurate integration and data flow into Excalibur CRM, and drives campaign efficiency through strong analytical insight, configuration expertise, and operational alignment.

The specialist acts as the central owner of dialler strategy—combining technical knowledge, performance monitoring, and data-driven decision-making to ensure maximum contractability, agent productivity, and campaign success.

Key Responsibilities

1. Dialler Strategy & Campaign Configuration

• Architect, configure, and deploy outbound campaigns on Omni and Vicidial based on business objectives.
• Select and implement optimal dialling modes (predictive, pow...

Ready to Apply?

Submit your application today and join our talented team at Milton Resourcing.