Dialer Support Analyst

Dialer Engineer is responsible for the setup and real-time management of Outbound & Inbound campaigns on dialer technology platform(s) and subsequent analysis and recommendations stemming from performance results/trends while acting as a primary POC for all production/performance impacting concerns.
About the Role
Ideal candidate must be a critical thinker with excellent communication skills, proven ability to deliver customer services in terms of multi-tasking and a positive can do attitude and has the urge to learn and perform.
Responsibilities
Responsible for management of Ibex Dialers for entire enterprise, including but not limited to:
Handling day to day operations & administration for dialer activities. (Includes Campaign building, filters, strategies, reports etc.)
Working with respective teams to have required information gathered and perform analysis from Infra, telco, application standpoint to have any new program setup while assuring the necessary requirem...

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