Desktop Team Lead

Seeking candidates with experience working as a Team Lead of Desktop support teams
Successful candidate will work 100% onsite in Washington DC
Role Priority #1 Overall site leadership and field support accountability: Customer Service/Customer 1st
Role Priority #2 Windows 10 Deskside Support to C Level Executive/VIP/Executive Leaders
Role Priority #2 Site status reporting: Daily client support metrics (how many tickets are open/which are priority) Solving and managing high priority tickets on a day to day basis

Top Skills - Must Haves

+ Windows 7 / Windows 10 / Windows 11

Top Skills' Details
Ø Seeking candidates who have moved up through the ranks of Desktop support
Ø Minimum 2 years’ experience of Executive Level Deskside Support (C-Level Executives/VIP)-
Ø Minimum 5 years Windows 10 (Windows 7 prior ) Desktop Support and or network smart hands (Data Center/Basic Network support) experience in a corporate environment.
Ø This resource m...

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