Desktop Support

Our Client, an IT Services and Consultant company, is looking for a Desktop Support for their San Francisco, CA location. Responsibilities:


+ Service Delivery & Field Service Operations

+ Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.

+ Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.

+ Support time-critical incidents aligned to market cycles.

+ Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.

+ Coordinate with cross functional IT teams for priority issue resolution

+ Support for back-office users and new joiner onboarding process.

+ Front Office & VIP Support

+ Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.
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