Desktop Support Technician

Description
We are seeking a reliable and customer-focused Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, performing desktop and laptop imaging, managing user accounts in Active Directory, and supporting day-to-day IT operations.

Key Responsibilities:

+ Provide technical support for desktops, laptops, printers, mobile devices, and related hardware

+ Troubleshoot and resolve issues in Windows 10/11 environments

+ Perform device imaging, deployment, and configuration for new and existing systems

+ Manage user accounts, passwords, groups, and permissions in Active Directory

+ Install, configure, and support standard business applications

+ Handle ticket resolution for hardware, software, connectivity, and access issues

+ Support onboarding and offboarding activities, inclu...

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