Desktop Support Technician - Tier I

Job Description
We are seeking a Technology Support Specialist to support a large-scale Windows 11 deployment project within a hospital and clinic environment. This role serves as a key onsite IT resource, providing hands-on support across hardware, software, and applications while ensuring a seamless upgrade experience for end users.

Project & Deployment Support

Assist with Windows 11 deployment, system upgrades, and application rollouts
Perform device imaging, installations, upgrades, and configuration
Support hardware lifecycle efforts including replacements and refreshes

Technical Support

Provide Tier I & Tier II support for incidents and service requests
Troubleshoot and resolve hardware, software, and application issues
Perform break/fix support across desktops, laptops, and peripherals

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